IMPORTANCE ON GOOD COMMUNICATION
Why Are Communication Skills Important?
What is Communication?
Being able to communicate effectively is one of the most important life skills to learn. Communication is defined as transferring information to produce greater understanding. It can be done vocally (through verbal exchanges), through written media (books, websites, and magazines), visually (using graphs, charts, and maps) or non-verbally (body language, gestures, pitch of voice, and tone). All of these means of communication are essential Soft careers that are vital for a successful Career.
The Importance of Communication Skills
Having strong communication skills aids in all aspects of life – from professional life to personal life and everything that falls in between. From a business standpoint, all transactions result from communication. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly.
In contrast, poor communication skills lead to frequent misunderstanding and frustration. In a 2016 LinkedIn survey conducted in the United States, communication topped the list of the most sought-after soft skills among employers.
Communication is the heart of every organisation. Everything you do in the workplace results from communication. Therefore good reading, writing, speaking and listening skills are essential if tasks are going to be completed and goals achieved. As you develop your career you will find various reasons why successful communication skills are important to you,
for example:
· To secure an interview- You will need good communication skills to make sure your application letter is read and acted upon.
· To get the job- You will need to communicate well during your interview if you are to sell yourself and get the job you want.
· To do your job well-You will need to request information, discuss problems, give instructions, work in teams, interact with colleagues and clients. If you are to achieve co-operation and effective teamwork, good human relations skills are essential. Also, as the workplace is also becoming more global, there are many factors to consider if you are to communicate well in such a diverse environment.
· To advance in your career-Employers want staff who can think for themselves, use initiative and solve problems, staff who are interested in the long-term success of the company. If you are to be seen as a valued member of the organisation, it is important not just to be able to do your job well, but also to communicate your thoughts on how the processes and products or services can be improved.
How to Improve Your Communication Skills
Here are some pointers to look out for when looking to improve your ability to effectively communicate with others:
1. Listening
To become a good communicator, it is important to be a good listener. It is important to practice active listening – pay close attention to what others are saying and clarify ambiguities by rephrasing their questions for greater understanding.
2. Conciseness
Convey your message in as few words as possible. Do not use filler words and get straight to the point. Rambling will cause the listener to tune out or be unsure of what you are talking about. Avoid speaking excessively and do not use words that may confuse the audience.
3. Body language
It is important to practice good body language, use eye contact, utilize hand gestures, and watch the tone of the voice when communicating with others. A relaxed body stance with a friendly tone will aid in making you look approachable by others.
Eye contact is important in communication – look the person in the eye to indicate that you are focused on the conversation. But make sure to not stare at the person as it can make him or her uncomfortable.
4. Confidence
Be confident in what you say and in your communication interactions with others. Being confident can be as easy as maintaining eye contact, maintaining a relaxed body stance, and talking with concision. Try not to make statements sound like questions and avoid trying to sound aggressive or demeaning.
5. Open-mindedness
In situations where you disagree with what someone else has to say, whether it be with an employer, a co-worker, or a friend, it is important to sympathize with their point of view rather than simply try to get your message across. Respect the opinion of others and never resort to demeaning those who do not agree with you.
6. Respect
Respecting what others have to say and acknowledging them is an important aspect of communication. Being respectful can be as simple as paying attention to what they have to say, using the person’s name, and not being distracted. By respecting others, the other person will feel appreciated, which will lead to a more honest and productive conversation.
7. Using the correct medium
There are several different forms of communication to use – it is important to choose the right one. For example, communicating in person about serious matters (layoffs, salary changes, etc.) is more appropriate than sending an email regarding the matter.
Good Communication Skills for a Great Career
Succeeding in your career requires good communication skills. You need to know what you want and how you are going to attain it. Being an excellent communicator can help propel your career.
Good communication skills can aid in helping you land an interview and pass the selection process. Being able to articulate well provides a significant advantage! To do your job effectively, you have to discuss problems, request information, interact with others, and have good human relations skills – these are all part of having good communication skills. They help in being understood well and in helping understand the needs of those around you.
Bad Communication in the Workplace
Communication drives workplace success. Although the detriments of poorly communicating with others may not be apparent in the short term, it has a crippling effect on the workplace in the long-term. Here are some signs of bad communication:
· Lack of specific communication
· Using the incorrect mediums to convey important messages
· Passive-aggressive communication
· Lack of follow-through and consideration
· Blaming and intimidating others
· Failing to listen
An example of poor communication would be the RadioShack layoff notices in 2006. The electronics chain laid off 400 employees by notifying employees by email. The company faced significant backlash following the move, with many surprised that it used email instead of face-to-face meetings.
Bad communication by RadioShack resulted from using the incorrect medium of communicating with its employees. The company’s employees felt dehumanized and subsequently resented the company.
Benefits of effective communication
The most successful organisations understand that if they are to be successful in today’s business world, good communication at all levels is essential. Here is a useful mnemonic to remember the benefits you and your organisation can achieve from effective communication:
· S-Stronger decision-making and problem-solving
· U-Upturn in productivity
· C-Convincing and compelling corporate materials
· C-Clearer, more streamlined workflow
· E-Enhanced professional image
· S-Sound business relationships
· S-Successful response ensured
Communication skills may take a lifetime to master—if indeed anyone can ever claim to have mastered them. There are, however, many things that you can do fairly easily to improve your communication skills and ensure that you are able to transmit and receive information effectively.
Communication skills are needed in almost all aspects of life:
1. Professionally, if you are applying for jobs or looking for a promotion with your current employer, you will almost certainly need to demonstrate good communication skills.
2. In your personal life, good communication skills can improve your personal relationships by helping you to understand others, and to be understood.
3. Communication skills can also ensure that you are able to manage interactions with businesses and organisations.
4. Good communication skills can improve the way that you operate through life, smoothing your way in your relationships with others.
Shweta Upreti MBA
Manager HR (Internship InCharge)
Aircrews Aviation Pvt Ltd
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