Very Unhappy with @Amazon India They sent me Defective Chair now making excuses

 Very Unhappy with @Amazon India 

They sent me Defective Chair now making excuses 

I Opend the chair in front of Delivery Boy and he saw that. 

Shona Business Plastic Tub Chair Pack of 2 Green Color

Return eligible through 27-Jul-2023

I'm sorry to hear about your negative experience with Amazon India and the defective chair. Dealing with such issues can indeed be frustrating. Here are some steps you can take to address the situation:

Contact Amazon Customer Support: Reach out to Amazon India's customer support immediately to report the problem. You can do this through their website, mobile app, or by calling their helpline. Provide them with the details of the issue and mention that you opened the chair in front of the delivery person who witnessed the defect.

Document the issue: Take photos or videos of the defective chair as evidence, including any visible damages or issues. This documentation will help support your claim and ensure that you have proof of the problem.

Request a replacement/refund: Ask Amazon for a replacement of the defective chair or a full refund for the purchase. Under their return and refund policies, you should be eligible for a replacement or a refund if the product is damaged or faulty.

Be persistent and polite: If you encounter difficulties or resistance during your initial communication with Amazon, stay persistent and polite. Calmly explain the situation and insist on your rights as a customer under their policies.

Escalate the matter if necessary: If your issue remains unresolved, you can escalate it by asking to speak with a supervisor or manager. Additionally, you may consider posting about your experience on social media or filing a complaint with relevant consumer protection agencies.

Check their return policy: Make sure you are within the allowed return period according to Amazon India's policy. The return window varies depending on the type of product.

Remember that customer service experiences can vary, and it's possible to encounter both positive and negative interactions. Stay patient and assertive throughout the process to increase your chances of a satisfactory resolution.

Lastly, if you believe you are entitled to a refund or replacement, be sure to communicate your dissatisfaction through appropriate channels. Companies often value their customers and aim to address issues promptly to maintain their reputation.